Careers

Technical Support Representative

Troubleshooting Technical Issues: Identifying and resolving hardware, software, or network problems.
Providing Step-by-Step Assistance: Guiding customers through technical solutions or installations.
Escalating Complex Issues: When problems are beyond their expertise, they escalate issues to higher-level technicians or specialized departments.
Installing and Configuring Software/Hardware: Helping customers install or configure software, updates, or hardware.

Handling Customer Inquiries: Answering customer questions about products, services, and policies
Processing Orders: Assisting with placing, modifying, or tracking customer orders.
Providing Product Recommendations: Suggesting products or services based on customer needs.
Maintaining Records: Logging customer interactions and updating account details in the system.